Pub Information
The Pub is Tamtam’s UK-based shop. It will only be open (every year) whenever I’m in the United Kingdom.
Shipping Method
All pub orders are shipped via Royal Mail. Shipping charges are based on total weight. Orders cannot exceed 20kg. If your order exceeds the maximum weight, you will get an error during checkout. Status updates will be sent via email. You may also check the front page for public updates.
It may take up to 7 to 14 working days for me to process, package, and ship out pre-order items.
If you’re a first-time buyer or from a location with an unreliable postal service, you can opt for a tracking number and add it to your order. For UK orders, you can choose the tracked option on checkout.
Item Availability
Items listed as 「Pre-order」 are made-to-order and follows the print-on-demand model. These products are personally crafted and fulfilled by me and other local suppliers in the United Kingdom.
Items listed as 「D2C」 are made-to-order and thus have unlimited stock. Direct-to-consumer products are shipped separately by the manufacturer and have different lead times depending on stock availability and destination country. These are fulfilled by Squarespace’s integrated pre-order service that uses manufacturing from the Americas, Europe, and Asia.
Eligible Countries
Royal Mail offers parcel services to over 230 countries. To check if your country is eligible, please visit this site. Outgoing mail is still subject to availability. In any case where I’m unable to send orders to your location even when it’s on the list, I will issue a full refund or offer other shipping options.
Production & Fulfillment
Tamtam treats are still earth-friendly and purpose-driven - even in the UK!
Prints and stickers are crafted by me and other sustainable labour in the United Kingdom. This results in higher production costs compared to factory prices in Mainland China. In return, I receive supplies faster which helps me ship and restock at a much quicker rate whilst also supporting local small businesses.
Price Computation
I calculate prices by including base production costs, packaging expenses, platform fees, e-commerce transaction fees, and supplier shipping fees. Excessive profit made from products will be used to improve and create subsequent merch, restocks, and buy packaging materials.
The following fees are added to the base prices of items:
Paypal Conversion Fee: 4.5%
Paypal International Transfer Fee: 6.49% + $0.09
Paypal Bank Transfer Fee: 1%
Squarespace Monthly Plan: £30.00
Packaging Materials: £0.50 to £1.50
Shipping Surcharges: $0.25 to $1.00
Value Added Tax: 20%
Fulfillment
Fulfillment covers the time it takes for me to receive products from the manufacturer, package your order, and prepare it for shipment. It can take 7-14 working days for me to pack and ship out items after an order has been placed. Once the parcel is processed by the post office, I no longer have control over its arrival to your address.
Packaging
Packaging consists of rigid mailers and glassine envelopes made partly from recycled materials. These are all compostable materials that you can recycle. I do not use bubble wraps, plastic mailers, and other excessive packaging to prevent plastic waste.
Cancellations & Refunds
Orders are not eligible for cancellations or refunds once your order has been shipped out. I am not liable for loss or damage caused by couriers during transit.
Items that have quality issues, missing parts, damage not caused by transit, or wrong variation are eligible for replacements. If this is the case, please contact me immediately and send a form here or contact me via Patreon or Discord. I'll address the issue right away and offer compensation if applicable.
Fraudulent Chargebacks
Customers who abuse the chargeback process and disputed a transaction to get free items will be blocked and will be tagged as a fraudulent buyer to a network of artists.
Customs & Taxes
International mail may be subject to taxation and miscellaneous fees outlined by your country of residence. I do not have any control over these charges since these are a result of your country’s importing and tax laws. You are responsible for any additional fees the carrier may charge for tax collection or otherwise.
